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To help us investigate your concern as quickly as possible, please provide the following information:

The date of your appointment
Which salon you visited
The colour service(s) you had
The name of your stylist
Clear photos of the reaction

To help us resolve your booking issue as quickly as possible, please provide the following information:

How you made the booking (online, by phone, or in salon)
The date you made the booking
The service(s) you were trying to bookd
The date and time you were trying to book for
Which salon you were trying to book with

To help us investigate your payment query as quickly as possible, please provide the following information:

Which Headmasters salon you visited
The date and time of your appointment
The service(s) you received
Whether you are a VIP Club member
Details of the issue, including why you believe you were charged incorrectly and whether you booked using an offer or promotion

To help us investigate your concern as quickly as possible, please provide the following information:

Which salon you purchased the product from
The date and approximate time of purchase
The name of the product
A brief description of the issue and why you are unhappy with the product

To help us investigate the issue as quickly as possible, please provide the following information:

The date you attempted to make the booking
The service(s) you were trying to book
The date and time you were trying to book for
Which salon you were trying to book with
If possible, a screenshot of any error message you received

To help us investigate your concern as quickly as possible, please provide the following information:

Which salon you visited
The date and time of your appointment
The name of your stylist
A description of what you are unhappy with
Clear photos of your hair
Any inspiration photos you shared during your consultation (if applicable)

To help us investigate your concern as quickly as possible, please provide the following information:

Which salon you visited
The date and time of your appointment
The name of your stylist
A description of the service you received and why you were dissatisfied

To help us investigate your concern as quickly as possible, please provide the following information:

Which salon you visited
The date and time of your appointment
The name of your stylist
A description of the item that was damaged
Details of how the damage occurred
Photos of the damaged item (if available)

To help us investigate your concern as quickly as possible, please provide the following information:

Which salon your appointment was booked at
The date and time of your scheduled appointment
How you were notified of the cancellation (phone, email, or SMS)
Whether an alternative appointment was offered
Any additional information that you feel may be relevant